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## How to Complain to the European Department of Air Travel

### Overview

The European Department of Air Travel (EDAT) is responsible for enforcing air passenger rights in the European Union (EU). If you have experienced a problem with an airline while traveling within the EU, you can file a complaint with the EDAT.

### How to File a Complaint

You can file a complaint with the EDAT online, by post, or by phone.


* Go to the EDAT website:
* Click on the “File a Complaint” link
* Follow the instructions on the screen to complete the online complaint form

**By post**

* Download the complaint form from the EDAT website
* Print and fill out the form
* Mail the completed form to:

European Department of Air Travel
Rue de la Loi 200
1049 Brussels, Belgium

**By phone**

* Call the EDAT helpline at: +32 (0)2 295 07 55
* The helpline is open Monday to Friday from 9am to 5pm CET

### What Information to Include in Your Complaint

When filing a complaint, you will need to provide the following information:

* Your name and contact information
* The name of the airline you are complaining about
* The flight number and date of the flight
* A description of the problem you experienced
* Any evidence you have to support your complaint, such as boarding passes, receipts, or emails

### How the EDAT Will Handle Your Complaint

Once you have filed a complaint, the EDAT will investigate the matter and contact the airline involved. The EDAT may also request additional information from you.

The EDAT will aim to resolve your complaint within 20 working days. If the EDAT is unable to resolve your complaint, it will issue a decision explaining why.

### What You Can Expect if Your Complaint Is Upheld

If the EDAT upholds your complaint, you may be entitled to compensation from the airline. The amount of compensation you receive will depend on the nature of the problem you experienced.

### Tips for Filing a Successful Complaint

Here are some tips for filing a successful complaint with the EDAT:

* Be clear and concise in your complaint.
* Provide as much evidence as possible to support your complaint.
* Be patient. The EDAT may take some time to investigate your complaint.
* If you are not satisfied with the EDAT’s decision, you can appeal to the European Commission.

### Additional Resources

* EDAT website:
* European Commission website:

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